Justin Document Service, Inc.

Found this place on google & it was a life saver !!! The staff is awesome. I was leaving for a trip and didn't realize my passport expired in March, they had my renewed passport in six business days, a week before my trip!! A little pricy but worth it all because it was hassle free & such a convenient location. Liz was wonderful. I'd definitely recommend this business.

Chaka E

I'm writing this review while drinking a pina colada poolside in Mexico. My better half realized 8 days before our trip that her passport had expired during the pandemic. After hours of panicked calls with no luck, we found Joey at Justin Time documents. She was a life saver. Without her there's no way we'd be on our trip right now. She mad magic happen. Thorough, detailed and impeccable follow through. Thank you Joey!


February 6, 2019
Did I ever tell you that Joie and Jackie are awesome 😊
Thanks a million.

Joe Greco

January 6,2019
Hi Liz,
Just want to take this opportunity to thank you again for your help and patience yesterday.
I was pleased to meet your manager, if only briefly, to express my appreciation for your help and guidance.
All the best to you and thanks again.

Alan & Michelle

May 2019
Dear Just-In Documents,
Thank you so much for working with us to get this student’s passport back to us/him. I’ve passed along to the office how great you were to work with on this!
Kind regards,


November 2018
Good morning and thank you so much!!!!
It was a pleasure working with you and your team and thanks for all of your patience. So, next year when we have more teammates traveling, I know what I need to do!
Enjoy your day and weekend
Enjoy the holiday season J

September 2018
You are the best…thank you.

Senior Business Assistant

Joie, you have been such a pleasure to work with! Thanks again, Highly recommended.

Manpower at IBM/Global Administration Assistant

June 2018
Wonderful group of students volunteering in Tanzania!!!!

Where do I begin? I realized that I lost my passport on 12/22 and our flight out of the US was booked for 1/6. I called around several places and finally found Justin Document Service. No other place would help me because of the holidays. From start to finish it was simple. I paid the extra money for the pre-check service (and good thing I did because I was missing information in my packet and would have screwed myself) and it was well worth it. My passport was sent out and I received it back 2 business days later. They are honest and told me I didn’t need to pay extra for the super rush service because I had enough time (and they were right) with their expedited service. I don’t know a company that would be so willing so save a customer money!!!??? Their customer service is impeccable. The best part about their process is you don’t need to set aside hours to work on filling out paperwork. They make it fool-proof for people like me who can’t think when they panic.
I will use again without hesitation and have recommended them to everyone I know. Would have given 10 stars if I could!

Lauren J.

April 26, 2017
I just wanted to pass along the fact that my eVisa for India has been granted. They apparently are so excited that I am coming, I received 11 confirmation emails, lol!
Please let me know if there is anything else required from my side in relation to the assistance you provided. I truly appreciate it you walking me through the process and taking care of the necessary adjustments to the documentation to ensure it was in the proper format for the upload and also taking care of the uploads, very convenient! Thank you again!!

I’m sure I drove them crazy, as I have never gone through this process before, but they were patient, kind, and SO HELPFUL!

Executive Assistant…

For 15 years, we have used Justin Document for traveling to Asia for work. Always exceptional. Tough in their thoroughness, but that’s only in your own best interest. But, it was just today that Liz that really went the extra mile for us. My wife lost her passport and didn’t realize it until today and we leave for London tomorrow. The trick? My wife is on business travel in Dallas. Liz got us sorted out quickly and had us lined up so well that the office in Dallas was able to issue a passport within a few hours and now we are on our way. We cannot thank them enough for their diligence, caring, and help in a time of legitimate need. They made our month, and probably (hopefully) our year. There has never been a question for us where to turn when it comes to any passport or visa needs. This is the only stop you need to make.

Hello Reem,
Hope you are having a great day! I just wanted to thank you for all your help last week, and for your patience! You all do a great job!

Administrative Assistant

That is music to our ears! Thank you for letting me know. I know you are extremely busy. I am very appreciative of all you and the others do for us here at MA. I worked in the travel industry for 33 years and know how crazy it can get. You are all very patient and do it with a SMILE in your voice. Take care,

Global Products & Solutions

Hello, JD Team. Ruth received her Visa today. Thanks very much for your hard work and attention given to the process. It gave me a peace a mind to know that my many phone calls were always returned, The 1:1 contact with Reem was awesome!! Nice doing business with you guys.

Laurise T.
IBM/Global Administration Assistant

Hi Reem,
Thank you so much for your assistance with this project.
I could not have gotten through this project without your vast knowledge and expertise. I love working with you and your staff you are all amazing.

Karen G
IBM January 18, 2016

December 21, 2015
Hi Liz,
Just got my docs today,Saturday, instead of next Monday. Girls, you did an excellent job and I appreciate it very much. Happy Holidays and Merry Christmas


I am very impressed with both you and your company, and you can use me as a reference whenever you would like.
I want to wish you a very, very Merry Christmas, and a Happy, Prosperous New Year.

Larry 12/16/2015

Dear Reem (aka Wonder Woman)
All is well! As usual, thank you for a job well done! HAPPY

Karen P.
Corporate Administrative Assistant 11/25/2015

Jackie & Reem,
In the spirit of Thanksgiving season, I wanted to say thank you both and your team for getting me ramped up with all things to do with visas and passports for my Converse team. With gratitude

Michelle S

This company is awesome. They know what they’re doing and have amazing customer service. My Son needed a China Visa for a visit this summer. The first company we went to screwed up his application and we had to move his trip back a week. We then went to Just In Documents with little time to get his visa. The guided us through the process, were extremely helpful and pleasant. Really helped during a stressful time 6/10/2015


My trip to Mexico LITERALLY would not have happened without JustIn documents. I needed my passport within a day and they were able to get it to me in 24 hrs! Being extremely stressed, Joanne and her staff were so nice and continuously reassured me that everything was going to be ok and I wouldnt miss my trip. WELL THEY WERE RIGHT!! As promised, my passport came in 24 hrs! So I got to finally relax on that beach in Mexico. Joanne and her staff are not only MIRACLE WORKERS, but, kind, courteous, and professional and would never trust anyone else! THANKS AGAIN JustIn DOCUMENTS, ABSOLUTELY THE BEST!!!!!!!!

Dana L Mesa
AZ 11/11/2015

Writing this from Aruba. Realized my passport was expired 12 hours before I was supposed to fly. Was recommended to call Justin Documents by my travel agent. She said There is no way I would fly the next morning(Friday), maybe by Tuesday. I called at 9 pm in a panic. They calmed me down, walked me through the renewal forms on line and said come in at 9 am. Liz and company took care of everything. I wrote a few checks, went home and by 4pm I had a new passport. On my flight Saturday morning, missing only one day. A miracle.

David P
White Plains NY 5/8/2014

They do a great job if you are in a pinch. For a price of course. If you suddenly find your passport about to expire, like I did for my kid, thank goodness they are there.

Ramona P
Hawthorne NY 5/8/2013

Hi Liz,
I just wanted to send you a quick note to say “Thank You” for all your help. You always give such great service and I really appreciate it. I make sure to tell everyone here to use your services when they have a passport or visa to obtain.
I am going to have another visa request to send your way in the next week or so.


Neil B. 10/1/21 I found Justin Documents to be very detail oriented and calm during a very stressful few days. Thank you, Justin.

Neil B

May 2019
Hi Liz,
My thanks to you and your colleagues for once again providing exceptional service! I received the renewal this morning. Justin Documents does it again! Patient, knowledgeable in the initial ordering and form processes and your follow through with the final receipt always spot-on! In the end you make the process seamless, almost effortless for us and we know we’re in the best capable hands, thank you!
Wishing you and everyone at Justin Doc’s a lovely summer.
Best Regards,


December 20,2018
Dear Jackie- with greetings from China J
I want to take a moment to express my thanks for your work in obtaining my visa to go to China.
You went above and beyond what could be expected. Obtaining a visa is not an enjoyable endeavor – but you made it enjoyable.
While I was stressed to “get it in time” you created the confidence that I will get it – taking the stress out of my daily routine.
The company can be happy to have you!
With thanks and appreciation


October 2018
Thanks so much for the help today. A lifesaver!
Sending while on flights to Australia,


You made my day! I’m overnighting the package UPS.
It is well worth the cost to have you review it first.
Thank You.


Thank you Jackie !!!
You are all so AWESOME!!

Senior Business Assistant

June 2018
You have all been so amazing and accommodating. I really mean it – THANK YOU

Thank you so much for confirming the delivery of the passport/Ghana Visa and to Jackie for the STEP registration.
You have all been so very helpful.

June 2018
You have all been so amazing and accommodating. I really mean it – THANK YOU

June 2018
Hi Liz and Jackie,
First I want to thank both of you and Joanne for your help in getting this visa turned around so fast – I can’t tell you how much we appreciate it.

July 24, 2017 Reem, I cannot THANK YOU enough for all your help….you were a life saver……love working with all of you….you’re the best. Have a great week.

General Manager – GTS Global Operations

March 15,2017
Good Afternoon,
I wanted to thank you for all of your help. I recently applied for 5 Visa’s for Vietnam and China. Jackie and Reem helped me and were incredible!

Feb. 1,2017
Thanks Reem. I trust you and am not worried at all. Thanks for your professionalism.

Dr. V
(Here’s some virtual flowers)

Our client was SO HAPPY she sent us this video !!!
YAY!! FANTASTIC!! You made my day! J
It’s on it’s way.


I have been out on vacation, but wanted to send you a message to thank you for your support in the pre-review and processing of Tom L’s India visa. Your assistance allowed me to complete the application prior to the start of my vacation and to have the visa completed and back into Mr. L’s hands before I returned. I appreciated your professionalism and graciousness.
Best regards,

Paula S.
Executive Assistant

Fantastic! Thank you so much. I appreciate you letting me know – and for getting the job done when others says it couldn’t be done! J Have a great weekend.
Knowing now matters™

Liz O.

Thank you ladies for all of the help that you have given us. I truly appreciate it very much, You are a blessing to me.

Sheri R.

You are the best!!! I am so lucky to be able to get the professional help from you! Best regards,

Kumi N.
Global Marketing Specialist

2/18/2016 Good Morning Reem,
We received Chris’ passport promptly this morning. I wanted to thank you and tell you how awesome you are! I appreciate all of your help and support in getting this processed in a quick turnaround.
Thank you again!
Have a blessed day.
Best Regards,


Dear Friends,
Thank you so very much for your incredible support over the past year. Merry Christmas and Happy New Year !

Stef N. Kamatics

THANK YOU STEF for the thoughtful cookies !!!!!
December 29th ,2015

I cannot believe this just happened. Regional indicator for USABlue heartHeavy black heart #TeamUSA #USBCTeamUSA #StormNation #2015WBWC
Thank you Just-In Document Service for helping me with my passport and making this possible!

Danielle McEwan

I just want to take a moment to thank the Justin Document team for the outstanding service you recently provided to my family in getting my daughter Hope's new passport application processed on a very tight schedule. It arrived today exactly per agreed schedule. My Company (Alstom Power) uses you on a regular basis to help with such situation and you recently helped me with a lost passport replacement application, again on a tight schedule as I was travelling to Mexico in short order. You exceeded my expectations then, and now. I hope I do a better job of planning and don't need to use you again for passports, but if I do you will be the first call I make. I will recommend you without reservation to friends and family.

I had no idea how to go through the VISA process and was nervous but they were VERY HELPFUL with answering all of my questions before, during, and after the application. I would highly recommend their services and if I need another VISA in the future I will be going through them again! I appreciated the professionalism and how swift they handled things. 9/14/2015


Excellent service, very professional and they go out of their way to help you and ease the process Friendly people, Highly recommend them.

Amani M
Yorktown NY 11/13/2015

Where do begin? It was 2 days before I was set to go on vacation to the Dominican Republic with my girlfriend when I looked at my passport and realized it was expired. I instantly went into panic mode. A friend immediately suggested Just In Documents, a company she has sworn by for years during her time spent as a travel agent. I immediately called and was told exactly what had to be dropped off in order to get my passport within 24 hours. I dropped the documents off to Liz who was able to calm my nerves and ensure me all would be ok. She was right. Just as promised, in 24 hours my new passport was ready to be picked up. I am now leaving for the DR tomorrow afternoon as scheduled. Liz and the rest of the girls at Just In truly saved my vacation and I cant be more thankful. Highly suggested for of your expedited travel document needs!

Greg C
New Rochelle NY 8/1/2014

I cannot say enough about Justin Documents. I needed a passport within 24hrs and Liz and Reem were magicians. They calmed me down and walked me through the process step by step. Everything they promised they delivered on. That will teach me to take out my passport the day before travel. Thank you Justin Documents because without your service i would have not have went on a long overdue vacation.

Matthew Y
White Plains, NY 5/1/2013

Always Available To Help!

If you have any questions feel free to call us at (914) 592-2760

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